Terms of Use

EXCHANGE & RETURN POLICY.

Within 30 days of receipt of your shipment, you may return your merchandise in its original condition, for a refund, excluding shipping costs. All items must be unused and include all of the original packaging undamaged in order to receive your refund. Shipping costs are not refunded unless it is the result of our error. In the event that an item is returned because of a defect, or the return is the result of our error, we will do everything we can to correct that mistake, or replace the item at our cost, if necessary. All refunds will be credited back to your account in the manner in which they were paid.

RETURNS TO:

Waterdog Inc
P.O. Box 481
Port Jefferson Station, NY 11776

We highly suggest that if you are returning an item that you use UPS so that you can obtain a delivery confirmation receipt.

SHIPPING COSTS.

All shipping is per standard UPS air or ground rates.

SHIPPING INFORMATION.

We have selected the fastest and most reliable shipping method available, for the particular products we carry, which is UPS. We must have a physical address location for UPS shipping. All of our orders ship within 24 hours, or same day, depending upon the time of the receipt of the order and confirmation of payment. All Paypal orders will be shipped upon receipt of payment from Paypal. We ship Monday - Friday.

WHERE WE SHIP.

We ship to all 50 states, including Puerto Rico.


TRACKING YOUR ORDER.

If your item is being shipped UPS ground, you will receive a tracking number upon confirmation that your item has shipped.

IN-STOCK/OUT OF STOCK ITEMS.

We do all we can to keep the products advertised, in stock, and our inventory accurate. If an item is out-of- stock, it should say so, and you should not be able to put that item in your shopping cart. We have a high turnover with our inventory, and sometimes unexpected demand for certain items and sizes occur. On the rare occassion that an item may show availability, but is not in our inventory, we will attempt to contact you immediately, and either provide you with another selection, or immediately refund your payment.

PAYMENT METHODS.

We utilize PayPal to handle our merchant shopping cart needs. You can pay using your personal PayPal account, or if you prefer, Visa, Mastercard, American Express, or Discover, which is processed through a secure server to protect your account information.

PRIVACY POLICY.

We do not share your name, or any other personal information with anyone. We utilize your information solely for the purpose of confirming your shipment, or via our own personal newsletter, or e-mail contact regarding sales, etc. We appreciate your trust, and we will not do anything to damage that relationship.